Wednesday, May 16, 2012

Unsubscribing from Digi's Mobile Internet Daily 100 MB

Today, my father told me that he had received some weird smses for the past few days. Upon checking the smses, I realized that he had somehow accidentally signed on to the Mobile Internet Daily 100 MB plan and that it had been deducting RM 3 daily ever since signing on.

He told me that he must have accidentally done so while trying to do a talktime transfer. But I'm curious as to how he could have done so, since pressing *116# and *128# are totally different keys altogether.

Anyway, this plan is pretty insane in my opinion since it just automatically renews your subscription everyday and conveniently deducts the money from your prepaid card. So if you are a handphone/internet illiterate like my father, you wouldn't have known about it and how it charges you every single day even though you don't use the service. (Let alone how to "unsubscribe".)

What's more, the FAQ section provided on Digi's website doesn't state "clearly" how to terminate the subscription. It just says the following:

Q19How can I terminate my subscription to Mobile Internet Daily 100MB?
A19Dial *116# and Press 2 to Confirm your unsubscription.

But if you had followed the instruction to the letter, you would have instead subscribed yourself to the Weekly 300MB (RM15) package instead because this plan is numbered 2 in the menu after calling *116#. (There simply wasn't any "unsubscribe" option in the menu at that stage.)

To actually unsubscribe from the Daily 100MB plan, you should select back the same plan by pressing 1 instead (after calling *116#). From then on, there would be an option for you to unsubscribe in the menu. Just follow through with it.

If you ask me, its just plain weird that they make it "sooooo" easy to sign onto the plan and yet so "counter-intuitive" to terminate it. What's more, its "sooooo" user-friendly and "kind" that they would "help" you renew the plan without even asking you about it.

Anyway, I hope that this post would help you in unsubscribing from the service if you or your parents have accidentally subscribed to it.
at 6:37 AM
Labels:

40 comments:

  1. sasukeJuly 9, 2012 at 7:03 AM

    Yups..agree wit u dude..my Indonesian fren faced the same prob..n I had to help him out..to unsubscribe is such a big hassle n confusing..such a lack of intuitive design approach they have..

    ReplyDelete
  2. BuLaDiFuJuly 9, 2012 at 6:01 PM

    Yeah. Definitely cannot count on their FAQ. We'll just have to rely on ourselves and the internet.

    ReplyDelete
  3. Ira CyanJuly 16, 2012 at 4:48 AM

    I hate it -.- I'm a student you see.. so when my father help me reload 20 and they take away 15 even though I already have umobile.. Lord knows how much I swore today...
    and thank you... you helped me a lot...

    ReplyDelete
    Replies
    1. BuLaDiFuJuly 16, 2012 at 5:02 PM

      No prob. I'm glad that this post had helped you.

      Delete
  4. Siow~~~August 7, 2012 at 8:04 AM

    thx for the guide :)

    ReplyDelete
  5. Stephy.....September 11, 2012 at 4:05 AM

    Thanks for this! my mom is like your father, technology illiterate... kinda sucked up her RM30

    ReplyDelete
    Replies
    1. BuLaDiFuSeptember 11, 2012 at 5:33 PM

      Your welcome. Sorry to hear that they've already taken RM30 away.

      In my father's case, the damage done was lesser and apparently from what he said, there was an RM3 refund for using the subscription.

      So my speculation is that he must have received an "Advertisement SMS" (the one that tells you about this offer to try the service for one day and get your money refunded afterwards) and somehow "signed" on via that sms. And funnily, they just conveniently renew your subscription thereafter even though its supposed to be a trial.

      Delete
  6. UnknownOctober 22, 2012 at 6:07 AM

    thank for the guide, very helpful.

    ReplyDelete
  7. UnknownNovember 6, 2012 at 11:29 PM

    This is what i trying to do. Thanks.. Now digi make whatapps subscribe. We cannot whatapps even we subscribe the daily plan
    :-(

    ReplyDelete
  8. Sayang SaadiahJanuary 1, 2013 at 3:48 AM

    thx for the tips. my prepaid validity expired so i cannot use ussd code, therefore i unable to cancel the subscription. but once i topup, rm3 automatically deducted from the balance. worst is i only topup rm5, now only rm2 left. :( damn.

    ReplyDelete
  9. ARIEL ELIEFebruary 3, 2013 at 9:54 PM

    thank you for this information...really useful.

    ReplyDelete
  10. WaniFebruary 19, 2013 at 9:33 PM

    thank you..i just helped my friend with your advice..

    ReplyDelete
  11. UnknownFebruary 26, 2013 at 5:27 AM

    Thanks for the info, it already suck me RM15 even I never use a single Mb. Maxis Hotlink is better :
    1. it really count 24 hours from the time you subscribe.
    2. it did not "auto-continue" subscribe everyday.
    3. it is cheaper - RM1 for 50Mb daily.

    ReplyDelete
  12. Leo leoMarch 21, 2013 at 10:02 AM

    thank for sharing, i also face this problem, really feel like digi is cheating people money lo...

    ReplyDelete
  13. UnknownApril 15, 2013 at 1:43 AM

    Thanks for the info.=)

    ReplyDelete
  14. Yan Cheng CheokApril 27, 2013 at 2:57 AM

    Thank you for this information. However, I was not able to do it successfully. Can you please advice? Thanks a lot. I put the detailed of the problem I face right here : http://forum.lowyat.net/topic/2790639/+0&#entry59970174

    ReplyDelete
    Replies
    1. BuLaDiFuApril 28, 2013 at 6:24 PM

      Hi,

      I went and read your thread posted on forum lowyat. From what I can tell, there's a good chance that your not subscribed to the daily 150MB plan but rather one of the higher costs one (might be the 450MB, 600MB, 2GB or 5GB).

      The thing is you have to select back the same plan that you subscribed to in order to find the unsubscribe option.

      So my suggestion is that you can try the 450MB first to see if you can find the unsubscribe option there...if you do not then try the next one, 600MB and so on and so forth until you find it. Since I don't know which plan you might have subscribed to.

      Good Luck. I hope it helps.

      Delete
    2. UnknownJanuary 20, 2016 at 1:30 AM

      now I got it how to unscribe internet packages for Digi dial *116*12# next
      choose 99 lagi
      last
      choose 1 Tamatkan langganan

      Delete
  15. nadiaApril 28, 2013 at 10:25 PM

    Thank you so much for the info. :)

    ReplyDelete
  16. @drahcir@May 11, 2013 at 9:08 PM

    Thank you admin, sincerely !!!
    I subscribed yesterday night purposely, but i didnt know its "auto renewal" means deducting RM3 till 16th of May==

    After Googling I found ur blog on this DIGI Internet RM3 thingy. THANK YOU VERY MUCH!!!

    Richard Fong

    ReplyDelete
  17. mirachantekMay 23, 2013 at 10:27 AM

    thank you sooooo much for this !

    ReplyDelete
  18. UnknownJuly 3, 2013 at 9:49 PM

    Thanks 4 d guide dude! It was really helpful as i found it pretty difficult 2 unsubscribe.I think they made it deliberately tricky, in order 2 lure unsuspecting technology stalk illiterates 4 corporate selfish reasons.What a Professional fraud of the highest order!!!

    ReplyDelete
  19. jujutanAugust 28, 2013 at 9:40 AM

    Thanks alot for your effort in sharing this! It has helped me to save big bucks and time! I just managed to unsubscribed after reading your post.

    ReplyDelete
  20. UnknownSeptember 2, 2013 at 10:54 AM

    thanks a lot :) i also managed to unsubscribed after read your post.

    ReplyDelete
  21. UnknownSeptember 6, 2013 at 7:39 PM

    Thanks

    ReplyDelete
  22. HeavenivkSeptember 16, 2013 at 2:12 AM

    Thanks for your guide. It helps!

    ReplyDelete
  23. Scorpio1437October 6, 2013 at 9:23 PM

    Thank you for the info...MGBU

    ReplyDelete
  24. Shea ShinNovember 7, 2013 at 6:06 PM

    thanks!!! it's really help me

    ReplyDelete
  25. Ms. CopywriterJanuary 9, 2014 at 8:48 PM

    Thank you so much! this is very helpful..The same thing happened to my mum and I just unsubscribed for her.Many thanks!

    ReplyDelete
  26. Prince of DucknessJanuary 31, 2014 at 4:38 PM

    It's ironic that customer-friendly DIGI has left us high and dry in this circumstance and we had to resort to a fellow subscriber. Thanks dude. So much for that paying-our-customers-back commercial

    ReplyDelete
    Replies
    1. BuLaDiFuFebruary 2, 2014 at 5:42 PM

      Indeed it is...

      To be honest, I had originally wrote this post partly due to the frustration I had whilst trying to find a way to unsubscribe but could not find any.

      Didn't expect the post to have helped others as well.

      Delete
  27. Ray GaneshMarch 27, 2014 at 1:42 PM

    How do I unsubscribe from my Prepaid Mobile Internet subscription?

    Just dial *128*3*1*1# to unsubscribe from your Prepaid Mobile Internet subscription.

    ReplyDelete
    Replies
    1. BuLaDiFuMarch 31, 2014 at 5:23 AM

      Thanks for the update on this new method of unsubscribing.

      Guess they've even updated their FAQ section now to reflect the change.
      https://new.digi.com.my/cs/Satellite/Page/faq/default/faq_daily_rm3_150mb

      Delete
  28. SayangDeCatAugust 22, 2014 at 8:57 AM

    Ah, but even if you unsubscribe from the 30-day Monthly Internet package, you also have to remember to uncheck "Mobile Data" on your Android phone. Otherwise, you will fall back to the "Daily Internet" plan, which is capped at RM8.00 per day, but that is very expensive for a single day's usage. Worse still if something has been changed on your phone and you cannot undo the "Mobile Data" setting.

    ReplyDelete
    Replies
    1. BuLaDiFuAugust 22, 2014 at 7:27 PM

      Really? Man...that sucks.

      Sometimes I seriously wonder....why do the phone software creators make the default settings like that. Its so easy to lose money that we're unaware of.

      Maybe we should all just default back to the stone age and use phones that can just sms and call only...

      Delete
  29. UnknownNovember 26, 2014 at 12:48 AM

    I did try *116# it doesn't work. ..pls help

    ReplyDelete
    Replies
    1. BuLaDiFuNovember 26, 2014 at 6:10 PM

      If it doesn't work, then that means they've changed it I guess. Its been 2 years since this post and that's enough time for anything to change. ^_^

      Try *128#.
      Then choose "3 Internet".
      And "1 My Internet Package".
      The unsubscribe option should be there I think.

      Source:
      https://forum.lowyat.net/topic/2790639/all#

      Delete
  30. Mr. OngmaliDecember 3, 2014 at 6:41 AM

    Still *116# as per instructions above ...tried it today

    ReplyDelete

Subscribe to: Post Comments (Atom)